Privacy Policy

Effective Date:

State 2 State Relocation (“State 2 State Relocation,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a moving quote, communicate with us, or use our relocation coordination services.

Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Phone number
• Email address
• Pickup and delivery addresses
• Move details (dates, inventory, pricing)
• Billing and payment-related information

Communication Information

• Emails
• SMS/text messages
• Call recordings and call logs
• Customer service inquiries and responses

Technical & Usage Information

• IP address
• Browser and device information
• Website usage data
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide moving brokerage and relocation coordination services
• Generate quotes, contracts, and service documents
• Communicate with you regarding your move via email, phone, and SMS
• Send confirmations, reminders, service updates, and billing notifications
• Respond to customer service requests
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements

Email Communications

By providing your email address, you consent to receive transactional and service-related emails from State 2 State Relocation regarding your move, quote requests, and customer support.

Marketing emails, if sent, will always include an unsubscribe option.

SMS/Text Messaging Policy

If you provide your mobile phone number and explicitly opt in, you consent to receive SMS messages from State 2 State Relocation related to:

• Moving quote requests
• Scheduling and appointment confirmations
• Estimate follow-ups
• Service updates and reminders
• Customer support communications

SMS Opt-In

Users opt in to receive SMS messages by:

• Submitting a quote request form on our website and checking the SMS consent box
• Requesting communication via SMS during a phone call with our team
• Texting our business phone number to begin communication

Consent is recorded with timestamp, phone number, and submission source.

Message Disclosures

• Message frequency varies
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

You may also contact us at info@state2staterelocation.com for SMS support.

SMS Consent

SMS consent is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with:

• Licensed and insured moving carriers and relocation partners involved in your move
• Technology service providers (CRM systems, document platforms, payment processors)
• Legal or regulatory authorities when required by law

These parties are required to protect your information and use it only for service-related purposes.

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience

You may control cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission is completely secure.

Your Privacy Rights

You may request access, correction, or deletion of your personal information by contacting us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

Contact Information

State 2 State Relocation
Email: info@state2staterelocation.com
Phone: 252-271-0458